Collecting the right data
Improving Customer Service
Integration with Back-end systems
Delivering an integrated online experience
Workflow Management
Increasing sales
Campaign integration
Data security and audit trails
Flexibility and customisation
A Proven technology 1. Collecting the Right Data
With my paper based application form someone has to check that the right data has been entered. Can Taten iApply help me reduce the time and effort required to get the data right? With any paper based application form, people can easily enter incorrect information. What's even more time consuming is that when the paper-based application form is submitted, someone has to check and validate the information. By using features such as mandatory fields, error messages and business rule validation in an online form; Taten iApply ensures that correct data is entered by the user. In addition, forms can be intelligently built, so that steps can be alternatively hidden or shown, depending on a person's answers on a particular page. One of Taten's customers' chose to use Taten iApply because they acknowledged that 50% of their paper-based applications contained incorrect data. Return to Top
2. Improving Customer Service
How will an online application process improve our customer service?
One of the key attractions of an online environment is that a person can be online anywhere, 24 hours a day, 7 days a week from anywhere they can access an internet connection. This allows the customer to make an application when and where it is convenient for them. In the comfort of their own home - where they have access to all the information they need to complete an application or service request. In the financial services sector, providing an online application mechanism caters for people who may also feel intimidated by providing personal data to someone they don't know or who can't get to a branch. Plus it provides them with a 'self-serve' environment where they are in control of entering the data. Validation and error messages on the forms means they are always asked to provide accurate data, and providing a "Save and Retrieve" functionality means they can always come back to the application if they don't have the right piece of information at hand. By providing an online application process you are empowering your customers to "do-it-themselves" thereby creating a stronger customer service culture within your organization. Return to Top
3. Integrating With Back End Systems
How do I get the data from the front end website to the back end database systems?
Taten iApply can be customized to accept and enforce an organisation's business rules so that not only is mandatory information collected, but that the data is collected in the format they require to be pushed into their own back end systems. Because all the data that is being captured is being validated as it is entered, we know that the data is "clean". It can then be processed into a customer's back end system in whatever way the financial organization chooses - Some organizations choose to directly integrate their Taten iApply data with their back end systems - others choose to integrate using XML or some other common file formats - it all depends on the internal procedures and processes. Return to Top
4. Delivering an Integrated Online Experience
If I choose the Taten hosted application how will the customer know that the application form is part of our website - won't it have to look different?
Even though Taten offers a standard online data capture framework, it is infinitely flexible and customizable page layouts can be changed to suit your own website branding and visual identity, colours and logos can be implemented so the experience is seamless for your website visitors. Return to Top
5. Workflow Management
Can an online data capture system improve back end administration processes?
Taten iApply has a workflow administration tool, that provides a 'single source of truth' for the data submitted in the application - giving more effective management of submitted applications through each workflow step. In a decentralized processing environment, administrators can see if branches can monitor the process to ensure service standards are being met. Email alert notifications can be sent to loans processing staff telling them there is an application waiting and staticstics can also be provided on the status of any application. Return to Top
6. Increasing Sales
How does online data capture assist with 3rd party distribution channels?
Taten iApply can be used in a centralized or distributed fulfillment process - depending on an organization's requirements. For example, in one implementation, an applicant can choose which branch his application will be sent to for fulfillment - ideal if the person already has a relationship with that branch. In two other scenarios, one organization is configuring iApply for use by mobile lenders and in another, mortgage brokers can log in and use the online application system internally to log an application for their customer. Return to Top
7. Campaign Integration
Can I track applications that have come from specific campaigns we are running?
Taten iApply has a number of additional features that can be customized to meet an organisation's specific requirements. One of these is the ability to track applications that come from a specific campaign by passing a campaign ID into the application. In addition using Taten iApply's unique footprint technology, companies can gain valuable market intelligence about how customers perceive their products and interact with their services. Vital information such as average loan size, or product size, or even demographic information or service standards can easily be reported using the Taten iApply administration console. Return to Top
8. Data Security and Audit Trails
Is there an audit trail with the online data capture system?
With Taten iApply, there are three levels of audit trails that are implemented. These are: - The front end - session oriented audit trail is provided by the application footprint, which provides an audit trail of the front end functions that an end user has traversed.
- The credit application workflow - An end user credit application trail that audits the customer's credit application, through the various workflow progressions.
- The application entity Audit trail - this is an entity level audit trail that logs the creation, deletion or modification of the following application level entities:
- Organisation
- Individual
- Entitlement
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9. A Flexible Soution
What kind of data can be captured?
The world's your oyster when it comes to online data capture - financial institutions are using Taten iApply for lending products such as personal loans, home loans, credit cards, margin lending as well as deposit products including savings accounts. Return to Top
10. A Proven Technology
Who else is using Taten iApply?
Sunsuper
Leveraged Equities
Bank of Queensland
Bendigo Bank
Heritage Building Society
Members Equity Bank
NSW Teachers Credit Union
Orange Credit Union
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